Dulux, TrustMark and Kent Trading Standards

Dulux Select

The Dulux Select Decorators innovative concept was developed by Dulux in response to a growing number of requests from customers seeking professional decorators who produce work of a high quality and who are reliable and trustworthy.

Each member is selected for the quality of workmanship, experience, reliability and excellent customer service. Monitoring of members’ work is an ongoing process.

As a Dulux select member, the work I do is guaranteed for two years from completion of your job, provided products in the AkzoNobel Trade brand range are used.

(Being a Dulux Select Decorator does not limit me to using only AkzoNobel (Dulux) products. I’m happy to use whichever brand of paint you require.)

As a member, I am bound by the Dulux Code of Conduct, which is laid down to ensure the highest standards are met in every aspect of my business practice.

I am also required to have public liability insurance to a minimum of £1m in place. The scheme’s administrators undertake periodic, independent checks to ensure that members maintain this cover.

 

TrustMark

TrustMark is the Government backed initiative, supported by Industry, Trading Standards and consumer protection organisations, to help customers find reliable and trustworthy trades people to undertake improvements and repairs inside and outside the home and to work to government endorsed standards

 

Kent Trading Standards’ Buy with Confidence’

In response to concerns about ‘rogue traders’ which are often highlighted in the media, a partnership of Local Authority Trading Standards Services have taken a ground-breaking step by putting together the Buy With Confidence Scheme. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.

In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. A Criminal records disclosure (CRB) check is required by all members.

Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence members’ work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.

 

Registered address: 13 Leonard’s Avenue, Ramsgate, Kent, CT11 7AH